Instantly he said that the refund has been processed. Joined live chat again to speak to a dude named Bryson, who at the end of our chat, decided to close the chat himself after I mentioned their 62% negative trust pilot reviews, seemingly to avoid me leaving him negative feedback like I did Raseea because he messed me around for an hour first thing in the morning. Fast forward to today and I'm glad I did because I have no email. She then said thats not possible yet I stuck to my guns and left the negative feedback. When I left her negative feedback for her attitude during the chat she asked me to change it. It was clear she just wanted to get rid of me at 11pm at night. Knew I would have to contact again to confirm because she kept saying I would not get a confirmation email for the refund until I END the chat. After the longest wait and response time ever a woman named Raseea told me she found my order even when I couldn't find the order number using my address and name.
I contacted live chat which is absolutely awful. They were my favourite and the fact they need to be trashed now bugs me. The fluffy accents are just peeling away from the corduroy of the cushion. Unfortunately the other two cushions I have bought cannot be repaired. So why would I want another? Regardless I kept it and repaired it myself. Which was ridiculous because they told me the fault of the stitching on mine was NORMAL. Previously I did this for another cushion but all they did was say return the current one and they'll send another. Where do I start? Yet another set of cushions I ordered started to fall apart so I contacted Typo. But they sell terrible quality products and wont do anything when they fall apart in less than a year. As far as I am concerned they have stolen my money and I am considering legal action. Believe the reviews that this company are fraudulent - and never trust a company without actual customer service. They give zero concerns about you, your circumstances or rights as a customer. Typo are refusing to refund or replace the goods. Kept saying “DPD have not scanned them yet”, which is not true given DPD emailed me to say they were delivering them. Repeatedly told me the goods had left their warehouse and were with DPD so could not refund me or send new goods and refused to acknowledge the fact the goods are likely lost. Not remotely interested in solving the issue. What an unbelievably frustrating and useless service. Waited several days before contacting Cotton On/Typo.
Attempted to track order but DPDs system suggests my parcel does not exist. Received email from DPD to say they were delivering on 27.11.21. Just want a refund but no idea how.Īvoid.
Today I tried again but the chat service isn't working.
Not at all surprised when no email arrived. This time person helping seemed v helpful and knowledgeable and told me it was being dealt with as a matter of urgency and I would hear back that afternoon via email. 3 days later following no email or correct package had to use the chat again. No new order on the way and unable to give me any help what to do with incorrect order. The chat service at the point was available (today it isn't) the person I dealt with was incredibly slow and at one point posted something on our chat that he then realised was for another customer he was dealing with. No problem I thought, will speak to customer services explain issue (I even had the original orders name on the returns label in the box). Delighted that the parcel arrived 3 days later until I opened it and realised I had somebody else's entire order and nothing I had purchased. Ordered 3 items on the 26th Nov including birthday presents for my daughter. Totally frustrating customer service experience. Totally frustrating customer non service…
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